Decryption of Corrupt Profile Remotely

Jan 14, 2010 at 4:48 PM

We have many customers who are 100% remote and have found when their encryption key is corrupt or their profile is corrupt, thus generating a new key they cannot access their files.  Our field support have a file recovery certificate which allows for them to slave the drive locally and decrypt; however, when they are in the field there is nothing that can be done.  Without putting the master key on the customers' machine to decrypt, is there anyway this can be resolved.  Our IT Security group doesn't want to put the key on, decrypt and then remove.